Shipping policy

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Delays out of our control may occur due to unforeseen circumstances and during holiday seasons.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

Free local delivery is available for orders over $100 within 10km of Lambton, NSW. For orders under $100, we charge $5 for local delivery.

Deliveries are made by arrangement, usually within 3 business days of payment. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup

You can skip the shipping fees with free local pickup in Lambton, NSW, by private arrangement. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-3 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours vary and will be confirmed privately. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to most countries. Please email vanessa@inkywingscreative.com if you have any questions.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Vanessa Preston & Inky Wings Creative is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have any concerns after receiving your shipping confirmation email, please contact us at vanessa@inkywingscreative.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please refer to our Refund Policy.
If you have any further questions, please don't hesitate to contact us at vanessa@inkywingscreative.com